Frequently
asked questions
Everything you need to know about Skali's platform, subscriptions, physicians, and capabilities.
Skali is a service designed for organizations that need medical assistance even in the most challenging environments. We provide 24/7/365 emergency telemedicine support while in transit or in remote locations. We primarily focus on commercial and business aviation, though we also support maritime vessels (corporate and private), the oil and gas industry, and military units. Skali also includes customized medical kits tailored to meet any necessary regulations.
Skali is device agnostic and can be downloaded to the device of preference for a user. This means that no extra hardware is required for a subscription. The app is intuitive and easy to use from the start — compatible with smartphones, tablets, and laptops across all major operating systems.
We have a standard training program which introduces the user to the full functionality of the app, explains best practices, and provides resources for 24/7 technical support. Training can be delivered remotely or on-site for a nominal fee.
Everyone who is involved with an operation on a subscribed aircraft or vessel: this means pilots, cabin crew, and passengers. Skali does not place a limit on those who are supported on a particular aircraft, nor does it limit the time or location of service — a passenger can receive support at the gate just as easily as inflight.
Skali offers flexible pricing models to accommodate different operational needs. Some clients may elect to pay an annual fee per vehicle, seat, or user, while others may sign a multi-year subscription. A subscription entitles unlimited calls and constant technical support.
Skali has partnered with Vituity, who provides licensed Emergency Medicine physicians on-call 24/7. These doctors use Skali's better information transmission to make better diagnoses and/or prognoses, and consequently provide better medical assistance and operational advice.
We have built an app that utilizes the rapidly growing satellite WiFi network to deliver emergency telemedicine anywhere it is needed. Our communication platform is designed to use very low bandwidth (under 8Mbps) at full functionality, including HD video calling. This makes Skali viable even on degraded satellite connections in the most remote environments.
If WiFi is unavailable or lost, users would revert to the use of radio or satellite phone. For aviation, Skali has partnered with ARINC to provide direct radio connection between our clients and our physicians — ensuring medical guidance is never out of reach.
Skali has an all-inclusive option for subscriptions which includes a customized medical kit and allows for limitless full-service restocking for the duration of the subscription. Medical kits provided are subscriber-owned. We encourage subscribers to be comfortable with the contents and use of their medical kits through training.